Beyond the Bill
Written for CFOs, revenue cycle leaders, and patient access executives seeking practical, financially responsible solutions.
Recourse vs. Non-Recourse Patient Financing: Understanding the Trade-Offs
Non-recourse financing sounds safer — but what are hospitals actually giving up in return?
Can Hospitals Achieve the “Collections Hat Trick”?
Hospitals often assume improving patient satisfaction, strengthening NPS, and increasing collections can’t all happen at once. In reality, the right approach makes those outcomes more connected than they seem.
Credit Scores, Medical Debt, and the Care-Affordability Gap
Credit scores are often used to assess risk—but in healthcare, they can also limit access to care. For many patients, the system creates a gap between what they need and what they can afford.
5 Small Tweaks That Can Improve Patient Payment Engagement
Small changes in how hospitals communicate patient balances can have an outsized impact on both collections and satisfaction.
When Bills Get in the Way of Care
For many patients, the financial experience doesn’t just follow care — it shapes whether they return at all.
What Your Patients Aren’t Telling You About Their Medical Bills
Patients rarely say when medical bills are causing stress—but their behavior tells a different story. Hospitals that pay attention to those signals often see the impact in both experience and outco